“The Fowler family would like to “THANK” the entire Klapprodt Pools Family for a job exceptionally well done!
Over the years, we have built 3 pools and after the 1st pool project we said “never again” – it was one of the most unpleasant experiences ever! However, as our family grew and we built new homes along the way, we continued to build pools and each time we would dread the process. After our last pool build – we said once again “never again” – just not worth the frustration and trouble dealing with the pool company’s representation and the related forever timeframe to complete the job. So, when this family topic came up again in our new home it was met with my enormous resistance – in the end the kids rule and here we go again – pool number 4!
As our pool builder search began we found Klapprodt and what happened next was an amazing chain of events that translated into the most incredible and enjoyable pool build experience EVER! Your entire team is the most professional, caring, detail focused, always available (nights, weekends, even on holidays), proactive, and on schedule organization I have ever met in your industry. Most importantly you all treated us with respect and our pool build as if it/we were the only project/customer you all had at that time – all of you epitomized integrity in all that you did for us. As you know, our pool design and the construction process was relatively complex and the end result is simply beautiful and perfect. Our neighbors were shocked by the symphony of your scheduling, the quality of your workmanship, the awesome design features, the way in which you navigated all of the existing trees and landscape along the way along without disrupting any of our existing landscape elements and with the pace at which you completed the entire process. From dig to swim – 5.5 weeks – simply amazing!
To the entire Klapprodt Pools Family – the Fowler Family is a RAVING Fan! Thank you all for everything!”
– Michael and Lori, Fort Worth
“I can not say enough good things about this pool company. I am so glad I decided to have my pool built by Klapprodt. Everyone was so wonderful, from JJ (the designer), Kevin (the contractor), Julie (office manager), and Mark (the pool expert). Anytime I had a question or concern they were quick to respond. Any issue that arose they were on top of it. They came highly recommended by people I know and I now see why. We can now make a lifetime of memories in our beautiful pool. Thank you Klapprodt! :)”
– Angie, Fort Worth
“Let me take this opportunity to tell you how pleased we are with the services just performed on our pool. We are delighted and your guys are first class.
To good honest people business will come.
– Jim and LaVerle, Azle
“As always your team is so professional and pleasant to work with. Your technician was great… and your scheduler is the Queen of Pools as far as
– Marc, Fort Worth
“I talked with your retail store and service company about a pump problem I was having. They were both very nice and knowledgeable. They gave me some things to try myself prior to sending out someone for service. Those suggestions resolved my problems, saving me a service call. I greatly appreciate a business that puts customer service above squeezing every dollar out of anyone they can. I know this is the way you do business because this is not the first time your store employees have saved me a service call with their support.
– Bryan, Keller
“I wanted to take a moment to pass along feedback on your Service Scheduler!! She has consistently been there to field my calls and offer phone support with any request. She has always been knowledgeable and demonstrated a great sense of customer service. If she didn’t have the answer she would take the time to get the answer and get back to me. She also seems to almost read my mind on specific problems. Whenever I speak to her, I know we’re on the path to getting it done right. I appreciate her efforts more than you know as it helps me out tremendously and keeps our pool running!! ”
– Michael, Coppell
“You know how much I appreciate the way you conduct yourself. I find you to be professional in a warm and friendly way that is refreshing in a time when customer service is a lost art. I wanted to take this opportunity to praise your employee. He works so hard to provide a high quality of service. I respond today because he made me aware of several problems with our pool that will turn into big problems if I don’t address them now. Great guy!”
– Dan, Keller
“We got quotes from 3 different companies and Klapprodt is the ONLY one we know of that does itemized pricing. This was nice for us because we made a lot of design changes before the build. This allowed us to know the exact amount we were adding and dropping along the way. Their team also made the process very smooth. They committed to a 6 week window and made it with ease. They assigned one guy in charge of the build and he was always available to us for questions along the way. We now do all of our servicing through Klapprodt and they are A+ as well. I highly recommend Klapprodt if you want an easy to understand, professional, and high quality pool building experience.”
– Alissa, Keller
“In December, we moved into a home with a pool that needed a major renovation. After being referred to you by my mom, we called Klapprodt’s.
I am writing to let you know what an absolute pleasure it has been working with your employee. Not only is he professional and knowledgeable, he has also been very patient with us when presenting various options and very attentive while the work was in our progress on our spa renovation.
So often people will only write to complain, so I wanted to take a minute to let you know what a wonderful gentleman you have working for you!! We’re looking forward to completing our pool renovation in the coming months and working with you again.
Thanks so much for such wonderful service! :)”
– Kim, Keller
“Please let me take a moment to let you know how much I love the pool and backyard retreat that your team design and built for me and my family. As a first-time pool builder and a busy single mom with three kids; I needed a lot of help and guidance throughout the entire process. From my first meeting and the very beginning of my engagement with your company, I knew I had made the right choice. As a salesperson myself for over 20 years, I understand that building customer relationships take time. He took the extra time necessary to help me understand the process, offered fresh ideas, listened to my concerns and requests and always provided me with options to end up with a final design that suited my family. As a highly visual person, he went the extra effort to deliver the pool plan using your Pool Studio software so I could see the full effect in 3-D.
Once we moved into the construction phase and I could see the design coming to life in my backyard I had an opportunity to work with my construction manager. He went above and beyond to meet my expectations. He even met me in the rain so I could show him some specific stone that I wanted for the spa and kitchen area. When I was traveling, he texted me photos of the construction in progress and even samples of the salt deck. He offered me the flexibility I needed to meet at my convenience. He was available for questions, let me know what to expect in the days ahead and delivered as promised every step of the way. The crews he brought to work were courteous and some of the hardest working people I have ever seen.
I know that customer referrals are one of the truest measures of a highly successful company. I was referred by my CIO, and have in turn referred my boss to Klapprodt for the build of her new pool.
I wish you continued success in your business. The key to that is an engaged and invested team that is committed to doing whatever it takes to deliver outstanding customer service. You have such a team and should be very proud of the way they represent the Klapprodt brand.
Thank you and your team for making this such a great experience. My family and I will enjoy this pool for years to come.”
– Kathleen, Fort Worth
“We just wanted to express our sincere appreciation to all the folks at Klapprodt Pools for the excellent service that we have received in the last couple of years (especially since we are first-time pool owners). We also wish to thank you for your above-and-beyond assistance during a specific incident that occurred in January.
Arriving home on a Friday night at 9:15 pm in January, we found a part of our backyard flooded and gurgling sounds coming from our pool. The pool’s freeze-guard was activated due to 20 degree temperatures. Although we knew this wasn’t a good situation and we sort of knew what we needed to do, we didn’t have a clue on how to do it.
In a panic, I immediately went to the Klapprodt website seeking an after-hours phone number – no after-hours phone number was found. But, I did see email addresses. I composed a quick email describing our desperate situation and inserted all the email addresses that I could find on your website. I sent the email around 9:30 pm and within 45 minutes; we had received return calls or text messages from about 5 different Klapprodt folks offering their assistance. AMAZING!
Your staff patiently talked us through the steps needed to conduct some quick tests as well as to bring our pool equipment offline so as to prevent / minimize equipment damage and water loss.
Since then, the cause of the problems that we discovered on that 20-degree Friday night in January has been repaired. With your concerted assistance, our pool equipment did not endure any damage.
We always thought that you guys were pretty good at fixing our pool; but, this particular display of service differentiates you completely from your competitors. It is because of this that we have shared our Friday night in January story with multiple pool-owner acquaintances letting them know that you may not be the least expensive; but, you definitely make up for it in service excellence.
Thank you! Thank you!”
– Kim and Rob, Keller
“Anita and I would like to express our sincere appreciation to your company. Our experience with Klapprodt during the design, building, and support has been a positive, outstanding experience.
As your representative demonstrated the knowledge and patience necessary to win the account from at least three competitors. Besides the attention to detail, we appreciate the integrity in presenting the factual data that was exactly aligned to the final product! A key selling point was how he built our confidence in getting exactly what we agreed upon through the detailed plans and frequent visits to get it “exactly right”. He offered as much sincerity as a close friend.
Also, we wish to recognize your service tech for outstanding service and support, but also for his positive attitude in answering our 100 questions and providing support during non-business hours when we had a problem getting the heater started. Very knowledgeable individual.
Bottom Line: We love our pool and surrounding infrastructure and we willingly offer your references to anyone looking to put in a pool. Thanks again and job well done!”
– Jim and Anita, Fort Worth
“We have a beautiful pool… thanks to Klapprodt Kustom Pools! All our friends and neighbors are so impressed with the design and quality of the installation. The Klapprodt staff has a family-friendly and helpful manner and address all questions an issues in a professional way. They strive to give you the most beautiful, custom pool and provide follow-up support to ensure you enjoy your pool for years to come. We LOVE summer and can’t wait for swimming season!”
– Van and Laurie, Keller
“In 2003 when my wife and I decided that we wanted to purchase a swimming pool, we were a bit concerned about making sure we went with a reputable pool builder. We received bids from three companies and quite frankly everyone had a great pitch and approach. After doing our due diligence and checking numerous references we were reduced to choosing between Klapprodt Pools and another large Metroplex Pool Builder. From the initial stages of the sales process it seemed that the majority of builders were quick to move on pricing and showed very little pride in the quality of their product. Klapprodt stood their ground and offered a quality product with superior knowledge and technical expertise of various equipment and options. We decided to have Klapprodt build our pool and it was the greatest choice we have ever made on a major purchase. The customer service and follow-through is second to none and we are proud to display a Klapprodt Creation on our property. We have referred numerous people to Klapprodt including family and will continue to do so well into the future. If we ever decide to build another pool there will be “ZERO” hesitation to have Klapprodt build again.”
– Dan, Haslet
“I am writing to thank you for the wonderful experience I have had working with Klapprodt Kustom Pools. You have continually exceeded my expectations for quality and service.
If you recall, I had three pool companies bid for my business. One large local company, one smaller contractor, and you. I choose Klapprodt because of the personalize attention I received from the very beginning of the process. Every step of the way you have done exactly what you said you would do and that is all anyone can ask.
We have also been pleased with Klapprodt’s weekly pool service. Having the company that built the pool also service it allows an easy flow of communication for any issues that might arise.
I look forward to a long relationship with you and Klapprodt Kustom Pools.”
– Doug, Southlake
“My wife and I continue to enjoy the pool and spa you built for us. We use it year round. You did a great job!
I too am in the Sales/Service business. I recognize and appreciate outstanding service. Your company continues to impress me.
I encourage you to share this letter of recommendation with your prospective customers. Feel free to give them my direct line. I will be happy to give them the details of our positive experience with Klapprodt’s Kustom Pools & Spas.”
– Hank, Haslet
“We wanted to take this time to thank you for coordinating the construction of our pool. You were always one-step ahead and had an answer for us before we even asked you. You have allowed us to enjoy this process versus being up tight and stressed because of your demeanor and caring nature.
You took pride in our pool as if it was being built for you and your family. We will never forget when you said, “You are the customer and that is how you should be treated.” We felt as if you meant what you were saying versus just saying it.
You always listened to our concerns and/or ideas and reassured us that everything would be okay.
From our Family to your Family, Thank You! We deeply appreciate all your efforts and hard work in creating an oasis for our family to enjoy!”
– Debrau and Dennnis, Fort Worth
“I wanted to take a moment to thank you guys for all of the help you have provided us with over the past couple of months. Michele and I are most certainly novices when it comes to owning a pool, and having friends like you that we can rely on when something comes up is definitely a reassuring feeling. Commitment to service is something that Klapprodt Pools obviously takes very seriously, and I would imaging that it is a major component of the success you are seeing. You have treated us as if Klapprodt was the company that did the original pool construction, and for that I cannot thank you enough. I would imagine that most other companies would not have taken the same approach.
I will continue recommending Klapprodt Pools to anyone and everyone I know.
Again, thanks for being there for us. Michele and I truly appreciate it!”
– Tim and Michele, NRH
“We are ecstatic with our pool and so pleased we chose Klapprodt’s to make our dream come true. We thank you for your hard work and the integrity your company honors.
We were very reluctant to have a pool built based upon the many horror stories we have heard over the years. I was determined to no longer heed their warnings but inquire on my own if we could “take the plunge”. Building a pool is a major investment that couldn’t be taken lightly. The six companies I contacted all claimed to be outstanding in their field with the very best to offer. No doubt everyone wanted to build our pool but the words seemed to be stronger than the actions.
We wanted a state-of-the-art company providing comparable price quotes, offering superior business ethics along with outstanding customer service. We found this and more with Klapprodt’s form the very beginning. always listening to our needs and never growing tired of the many questions we had about pool cost, size, conditions, installation, construction, and safety was gratifying. When all was settled on paper and the construction began, the same high quality of service continued. With every new task, Klapprodt’s honored its commitment in being a “hands-on company” that cares about its clients and takes pride in its work.
Thanks again for the positive and exciting experience.”
– Welton and Terri, Fort Worth
“I’m not used to the treatment I got from your company.
I’m not used to getting more than I contracted for. More than I bargained for. You have made a real believer out of me. I’ve built lots of pools and I’ve been satisfied a couple of times. I’ve never become a fan of a pool company before.
You and your company are great. I really got more than you promised. I can’t recommend you or your company enough.
Thank you very much.
– Curt, Coppell
“We would like to thank you and your employees for building us such a magnificent pool and spa. You helped turn our boring backyard into an island oasis where children can have fun and adults can relax. Klapprodt Pools went above and beyond our expectations in terms of service and professionalism and for that we will always be truly grateful.
Every time someone mentions building a pool to us we mention your name. We could not have asked for more when it came to choosing a pool builder. Thanks again for making our dream a reality.”
– David and Rachel, Keller
“We’re really enjoying our new pool! Thanks a lot for the great job. It’s beyond our expectations. It should be on the cover of Home & Gardens, it’s that good. Anyhow, I just wanted ya’ll to know how we appreciate the hard work you did!”
– David and Sue, NRH
“Our pool is complete and operating and we love it and enjoy the compliments. The purpose of this letter is to express our appreciation for the professionalism and commitment to our satisfaction that was demonstrated by you, our construction manager, and Fred Klapprodt.
While we were impressed by the initial work that was done, you all clearly differentiated yourselves from other contractors when the ‘leak’ was encountered shortly after completion. I can’t imagine anyone else pursuing the solution more diligently than your firm. Everybody says that they are committed to the buyers satisfaction but you clearly demonstrated the depth of your commitment.
Thank you for sticking by until it was finally fixed. You guys all earned my respect and continued business. We will be happy to stand as a reference for your work and your commitment.”
– Ken and Diane, Keller
“Neeltje and I want you and everyone at Klapprodt Pools to know how pleased we are with our new pool. In addition to the final product fulfilling all of our dreams, the professional manner with which all of the people involved with our pool’s construction acted was most gratifying. You obviously listened to our desires when designing the pool as well as communicated those desires to those involved in the construction process. I also want to compliment your construction supervisor who was very attentive to the details and kept me informed of the progress from the beginning to the very end. It seems we live in a time when it is very difficult to know whom we can trust; and Neeltje and I want you and your colleagues to know that we feel truly blessed that we trusted the construction of our magnificent pool to Klapprodt. Please let everyone know how much we appreciate their efforts! If you would ever like to show a prospective client what in our eyes turned out to be a spectacular pool, please feel free to do so! Thanks again and god bless!”
– Duane and Neeltje, Grapevine
“Thanks for helping us with our dream! We appreciate your professionalism and courtesy. You will definitely get some referrals from us! Thanks!”
– Dean and Rachel, Keller
“I wanted you to know how much I have enjoyed working with you. My pool looks fabulous, thanks to you!
As you know, I had done background work on my own before choosing your company but I did not meet with any other pool companies. Our first meeting was such a positive experience and I knew right away that I would be treated fairly.
Over this past month I have gotten to know my construction supervisor and I must say he has been one of the most courteous and professional people that I have had the pleasure of working with. He is well organized and has kept me informed of each day’s agenda. He is always pleasant and smiling which has made working with him so much more enjoyable.
Taking on a project such as having a pool constructed is quite a task but you have made this process seem painless. You both have always been available whenever I had a question and for that I am extremely grateful.
I will definitely recommend Klapprodt Pools to friends and neighbors.”
– Stefanie, Keller
“Klapprodt treated us great. We compared them with the other big name pool builders in the area and felt we were getting more for our money from them. During constuction we ran into a problem that needed a retaining wall. They took the extra time to build my pool the right way and I am a happy customer as a result. I would not hesitate to recommend them to anyone.“
– JB, Southlake